Benefits:

Bonus based on performance
Company parties
Competitive salary
Employee discounts
Free food & snacks
Health insurance

We are looking for an experienced and passionate Restaurant General Manager to join our team.

As a Restaurant General Manager, your primary responsibility is to the guest, ensuring that every guest has a wonderful experience.

To be successful as a restaurant general manager you should have excellent communication skills and a passion for guest service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.

You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, creating and executing restaurant marketing strategies, developing menus, as well as greeting and serving restaurant guests and supporting service.Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation
Deliver exceptional guest services
Ensuring guest satisfaction
Plan new and update existing menus
Plan and develop the overall restaurant marketing strategy
Manage restaurant’s tech stack.
Respond efficiently to guest questions and complaints
Organize and supervise shifts
Manage and lead staff
Develop hourly and salary staff
Hire new employees
Terminate employees when necessary
Training and evaluate staff performance
Manage food cost, forecast requirements, and maintain inventory
Manage restaurant supplies including smallwares
Control costs and minimize waste
Create and nurture a positive working environment
Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

Ideally, 5+ years of experience as a Restaurant General Manager or similar role
Ideally, 5+ years of experience guest service management
Extensive food and wine knowledge
Computer literacy
Familiarity with restaurant management software
Experience in event planning
Strong leadership, motivational and people skills
Good financial management skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skill s
Culinary school diploma or BS degree in Business Administration

Compensation: $55,000.00 - $65,000.00 per year

An English style pub in the heart of Lancaster Ohio, known for an eclectic menu, great drinks, and great service. This restaurant is high volume and fast paced.

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One of your servers receives a guest complaint. The guest was not greeted in a timely fashion and when the food arrived, it was not what the guest ordered. Explain in detail how you would right the situation with the guest and how you would approach giving corrective feedback to the server.*

Describe your management style.*

There is a power outage in your area, and you find that your walk-in cooler and freezer are no longer working. What steps would you take to resolve the situation?*

What is your availability? Please be as detailed as possible.*

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A guest came into your restaurant this morning and is claiming to be ill from food poisoning from consuming the meal at your restaurant. What do you do? Please explain all steps in resolving the situation.*

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Which of the following hurdles during a shift would stress you out the most?*

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Describe the last time you had a strained relationship with an employee and how you resolved the situation.*

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